Name: EZVIZ CloudPlay
Brand: ezviz
SKU: 63dcc80235cfb500162c9c25
Price: 299.0 HKD
Availability: InStock

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EZVIZ CloudPlay

This product only provides a digital activation code.

(Singapore Cloud Storage)

**If you purchase the Digital Key separately, please select [Store Pickup] for delivery. The Digital Key will be sent to you via Whatsapp and email. **

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Description

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Description

CloudPlay Activation Stey by Stey

FAQs

1. How can I renew or change my CloudPlay Plans?

• About plan renewal:

Your subscription will be automatically renewed by the end of each billing cycle after you set up auto payments with your credit card.

• About plan change:

You can change your CloudPlay subscription at any time. Please go to the cloud storage page on your EZVIZ App to choose among plan options on the length of video history, number of supported cameras, or different billing cycles (monthly/yearly).

2. What does “7-day event-based video history” mean?

For most countries and regions, EZVIZ CloudPlay offers monthly or yearly subscription options. Within the plan benefits, the “event-based video history” means users can view and playback motion-triggered video clips that happen over a period of time – which can be the last 3 days, 7 days or 30 days. For example, when you subscribe to a monthly plan with 7-day event-based video history, you can use CloudPlay for 30 days but can only playback event videos that date back to the last 7 days. Videos of the 8th day will automatically overwrite those from the 1st day. But you can always save videos on your mobile device manually before the 8th day. The same logic applies to the 3-day and 30-day event-based video history benefits as well.

3. How can I view/upload/download/share videos on CloudPlay?

You can easily view, download and share videos using the EZVIZ App. For video sharing, please firstly download the cloud videos to your video library on the EZVIZ App and then click on the sharing options to send them to others or post on social media.

4. I subscribed – why isn’t my CloudPlay working?

For your CloudPlay works properly, please make sure the requirements below are met:

• High-Speed Internet Connection (1.5Mbps+)

• Mobile OS: iOS 7.0+ (iPhone, iPad), Android 4.0+

• Ensure that your camera has the latest firmware

Also, it is likely that the services can experience temporary suspensions or interruptions due to internet issues or account setup, which may include:

• The device is offline due to Wi-Fi intermittency, service provider uptime or other types of connection failures.

• The camera fails to upload the video to the cloud due to the bandwidth limit.

• The camera is deleted from your account.

• The cloud auto recording is stopped.

If the above information isn’t helping with your problem, please do not hesitate to contact our support team at rma.glb@ezvizlife.com.

5. When will I be charged for my subscription?

Your subscription starts only when your free trial ends, and you choose to continue the services with a paid subscription and agree to add your credit card. EZVIZ CloudPlay will charge you according to your billing cycle (yearly or monthly) and your subscription will renew automatically unless you cancel it. Taxes may apply during the recurring payments.

6. Can I get a full refund on paid CloudPlay plans if I cancel the subscription?

Sorry that you cannot get refund for any payments you’ve already made once your subscription starts. If you decide to unsubscribe, you can cancel the plan at any time. You will still have full access to the subscription until the end of the period you have paid for.

Additional details

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Delivery Options

SSP Store(Please pick-up the goods after receiving the [Arrived] e-mail notification)
Home & Office Delivery
S.F. Store
S.F.Locker
S.F.Business Station
7-11 Store
Circle K Store
[Pay by Receiver] Home & Office Delivery [HK/Macau]
[Pay by Receiver] SF Express Store Pickup
[Pay by Receiver] SF Express EF Locker Pickup
[Pay by Receiver] S.F. Business Station Pickup
[Pay by Receiver] 7-11 Store Pickup
[Pay by Receiver] Circle K Store Pickup
[Pay by Receiver] Macau SF Service Partner(7-11,OK)

Payment Options

PayMe
Octopus
FPS
AlipayHK
WeChat Pay
Bank-In Deposit

Customer Reviews

EZVIZ CloudPlay

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