• About plan renewal:
Your subscription will be automatically renewed by the end of each billing cycle after you set up auto payments with your credit card.
• About plan change:
You can change your CloudPlay subscription at any time. Please go to the cloud storage page on your EZVIZ App to choose among plan options on the length of video history, number of supported cameras, or different billing cycles (monthly/yearly).
For most countries and regions, EZVIZ CloudPlay offers monthly or yearly subscription options. Within the plan benefits, the “event-based video history” means users can view and playback motion-triggered video clips that happen over a period of time – which can be the last 3 days, 7 days or 30 days. For example, when you subscribe to a monthly plan with 7-day event-based video history, you can use CloudPlay for 30 days but can only playback event videos that date back to the last 7 days. Videos of the 8th day will automatically overwrite those from the 1st day. But you can always save videos on your mobile device manually before the 8th day. The same logic applies to the 3-day and 30-day event-based video history benefits as well.
3. How can I view/upload/download/share videos on CloudPlay?
You can easily view, download and share videos using the EZVIZ App. For video sharing, please firstly download the cloud videos to your video library on the EZVIZ App and then click on the sharing options to send them to others or post on social media.
4. I subscribed – why isn’t my CloudPlay working?
For your CloudPlay works properly, please make sure the requirements below are met:
• High-Speed Internet Connection (1.5Mbps+)
• Mobile OS: iOS 7.0+ (iPhone, iPad), Android 4.0+
• Ensure that your camera has the latest firmware
Also, it is likely that the services can experience temporary suspensions or interruptions due to internet issues or account setup, which may include:
• The device is offline due to Wi-Fi intermittency, service provider uptime or other types of connection failures.
• The camera fails to upload the video to the cloud due to the bandwidth limit.
• The camera is deleted from your account.
• The cloud auto recording is stopped.
If the above information isn’t helping with your problem, please do not hesitate to contact our support team at firstname.lastname@example.org.
5. When will I be charged for my subscription?
Your subscription starts only when your free trial ends, and you choose to continue the services with a paid subscription and agree to add your credit card. EZVIZ CloudPlay will charge you according to your billing cycle (yearly or monthly) and your subscription will renew automatically unless you cancel it. Taxes may apply during the recurring payments.
6. Can I get a full refund on paid CloudPlay plans if I cancel the subscription?